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INTRODUCTION
At www.llevateandalucia.com we ensure that your personal information is properly protected. Below, we explain in the clearest and simplest possible way all the details about our Privacy policy: what personal data we collect and what it means, for what purposes, how they are used, the legitimacy for this, who is responsible for processing your data, the rights you have as a data subject and the procedures in place to protect your privacy.
By providing us with your personal information and using our Website, we undrestand you have read this document and accept the conditions set out herein.
WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA
The details of the individual who owns and manages www.llevateandalucia.com, located at URL [https://www.llevateandalucia.com/], are as follows:
Name: INMACULADA CONCEPCIÓN LÓPEZ FERNÁNDEZ
ID: 28744228R
Address: PLAZA LUIS CERNUDA, 1, 1º 4, 41008, SEVILLE, SPAIN
Phone: +34 607 650 539
Mail: info@llevateandalucia.com
Website: www.llevateandalucia.com
WHAT PERSONAL DATA WE PROCESS AND HOW WE COLLECT THEM
When you browse our Website and/our request our services we collect information that you knowngly and also unknowingly give us.
The data that we request in our forms when you wish to contact us or request any service or information are obligatori unless otherwise specified in the required field, so that, if you do not provide any of them, we will not be able to attend your request.
The data that we may ask you to serve you properly may include the following:
- Identification data: name, surname, ID card.
- Contact details: e-mail address, telephone number and postal address.
- Economic and financial data: bank card.
In addition to this data that you consciously provide us with the development of our relationship with you generates information such as your order history, returns or complaints. This information is of great value to us on a statistical level, since it allows us to know our customers, their preferences about the catalogue, their browsing and purchasing habits..., and therefore to adapt our Website to make it more useful for your interests.
Likewise, we will be able to obtain diverse information through the fields opened in the different forms that can be included in our Website, as well as the uses and habits of navigation.
On the other hand, we collect and store limited and anonymous personal information from users who visit our Website. The information that we collect includes the Internet Protocol (IP) address of the device being used, the browser software you use, your operationg system, the date and time of access, the Internet address from wich you accessed our Website and information about how you navigate our site. This information is collected through cookies. For more information, see our Cookie policy.
Finally, we inform you about our presence in social networks with the main purpose of advertising our products and services. Therefore, users who have a profile on the same social network and decide to link to ours provide us with their consent to process the personal data published in their profile.
The user will be able to access at all times the privacy policy of each social network in order to configure their profile and the level of privacy they wish for it. These data are used within the social network itself without beeing incorporated into any file.
PURPOSES FOR WICH WE COLLECT YOUR PERSONAL INFORMARTION
The main purposes for wich we collect your personal information are as follows:
- To manage and track orders and returns.
- To contact the user to finalize his order in case he/she has not proceeded with its payment.
- To deal with requests, incidents or queries from the users.
- To manage the subscriptions and cancellations of newsletters and bulletins.
- To carry out quality and satisfaction surveys.
- To send commercial communications about Llévate Andalucía products and services by electronic means, unless the user expressly objects by checking the box provided for this purpose.
- To prepare commercial profiles to offer users products and services in accordance with their interests, provided that the user so authorizes by ticking the box provided for this purpose.
- To apply analytical procedures on how to use our Webiste that allows us to check users´preferences and behaviour and to optimise communication with them.
- To manage the promotion of our Webiste.
- To comply with our legal obligations.
LEGITIMACY FOR THE PROCESSING OF PERSONAL INFORMATION
The processing of your data is carried out on the following legitimate bases:
- To carry out a commercial relationship requested by the user.
- To fulfil our legal obligations.
- To address the legitimate interests that we have as a company, for example, to facilitate access to our Website and navigation, to improve our services and products through market research and the creation of commercial profiles, to manage the requests of our users or to send commercial informartion about our articles with the prior consent of the user.
PERIOD OF DATA RETENTION
We store your personal information as long as it is necessary to fulfil the purpose for wich it was collected and as lon as a contractual and/or commercial relationship exists with you, or as long as you do not exercise your right to suppress, cancel and/or limit the processing of your data.
In these cases, we will keep you information blocked as long as it may be necessary for the exercise or defence of complaints or as long as some kind of legal or judicial responsability may arise that we must deal with.
If you have registered as a cusrtomer or user on our Website, your personal data will be kept as long as you do not request to be removed. If you have not registered as a customer but have made a purchase online, your data will be kept until you confirm that the order has been delivered without incident and that there is no complaint. After this period, your data will be blocked, being available only at the request of the public administrations, judges and competent courts during the period of prescription of the action that could be derived to be eliminated later.
TO WHOM WE MAY COMMUNICATE YOUR PERSONAL DATA
If you hsve given us your consent by ticking the box provided, we will use the information you provide to treat it for the purposes described above. In addition, sometimes we must transfer to third parties the information necessary to provide the service requested, such as the transport agency responsible for delivery of your order or the bank that must charge you for the order. In these cases, we ask the companies with whom we share your personal information to apply the same level of protection we collect in this Privacy policy.
On the other hand, your personal information will be available to public administrations, judges and courts for the attention of the possible responsabilities arising from the processing.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We are commited to protecting your personal information through the use of appropriate technical (physical and software tools) and organisational (access controls and restrictions) measures that we take to keep up to date. In addition, access to our Website and its commercial transactions are carried out under SSL (Secure Sockets Layer) protocol.
HOW TO CHANGE THE WAY WE CONTACT YOU
You can change the way we contact you by the following means:
- By written and signed request addressed to Llévate Andalucía, Inmaculada Concepción López Fernández, Pza. Luis Cernuda, 1, 1º 4, 41008, Seville, Spain, providing a copy of the applicant´s ID card.
- By written request to the e-mail address info@llevateandalucia.com, attaching a copy of the applicant´s ID card.
- By calling the customer service phone +34 607 650 539 from 4 to 8 pm. In this case, you will be referred to one of the written media to verify your identity by providing your ID card.
- By sending WhatsApp to customer service phone number +34 607 650 539, attaching a copy of the applicant´s ID card.
HOW TO STOP RECEIVING COMMERCIAL OFFERS
All commercial communications sent to you by electronic means will include a link through wich you can request that we do not send you more commercial communications. You can also communicate your refusal to us through the following means:
- By written and signed request addressed to Llévate Andalucía, Inmaculada Concepción López Fernández, Pza. Luis Cernuda, 1, 1º 4, 41008, Seville, Spain, providing a copy of the applicant´s ID card.
- By written request to the e-mail address info@llevateandalucia.com.
- By calling the customer service phone number +34 607 650 539 from to 4 to 8 pm.
- By sending WhatsApp to customer service phone number +34 607 650 539.
The processing time is 48-72 hours, so it is possible that in this period you may receive commercial communication.
RIGHTS OF THE INTERESTED PARTIES
Any User has the right to obtain confirmation of the processing of their data by Llévate Andalucía. The rights you have against Llévate Andalucía with regard to the processing of your personal data are the following:
1) Right of access. You have the right to obtain from Llévate Andalucía the following information:
- Confirmation of wether we are processing your data.
- Information about the purposes of the processing of your data.
- Data being processed.
- Recipients to whom the data may be communicated.
- The planned period of retention of the personal data or, if this is not possible, the criteria used to determine this period.
- Copy of the personal data being processed.
Llévate Andalucía will inform you about the actions derived from your request within one month. This period may be extended by a further two months in the case of particularly complex requests, and such extension will be communicated to you within the first month. If we decide not to deal with your request for information, you will be duly informed of this fact and of the reasond for our refusal within a maximum period of one month from the date of your request.
2) Right to rectification. You have the right to request that we correct your personal data if they are inaccurate or complete when they are incomplete.
3) Right to suppress and right to forget. You have the right to have your personal data deleted in the following circumstances:
- When they are not necessary in relation to the purposes for wich they were collected or processed.
- When you wish to withdraw your consent and the processing of your data is not based on another legal basis.
- When you object to the processing of your data and no other legitimate reasons prevail for the processing.
- When your data have been processed illegally.
When the request to delete your data is motivated by the exercise of the right to oppose for direct marketing purposes, we may keep your identification data to prevent future processing for these purposes.
4) Right of limitation. You have the right to obtain a limitation on the processing of your data if one of the following conditions is met:
- When you have challenged the accuracy of your personal data within a period of time that allows us to verify the accuracy of the data.
- When you consider the processing of your data is illegal and Llévate Andalucía has opposed the removal of such data, requesting instead the limitation of its use.
- When Llévate Andalucía no longer needs your personal data for processing purposes but you need them for the formulation , exercise or defence of complaints.
- In the case you have opposed the procedure, while we verify wether the legitimate reasons for Llévate Andalucía prevail over yours.
5) Right to portability. You have the right to receive your personal data in a commonly used format and to transmit them to another responsible party when the processing is based on consent or on a contract and is carried out by automated means.
This right to portability will not be applicable when there is a need to serve the public interest or in the exercise of public powers conferred on Llévate Andalucía.
6) Right to oppose. You will have the right to oppose the processing of data concerning you, so that we will stop processing your personal data unless we prove legitimate reasons for the processing to prevail over your interests.
7) Automated individual decisions. You have the right to not be subject to a decision based solely on automated processing that produces legal effects on you or significantly affects you.
8) Right to lodge a complaint. You have the right to lodge a complaint with the Spanish Data Protection Agency, especially when you have not been satisfied with the exercise of your rights.
In case Llévate Andalucía has processed and/or shared your personal data and you execute any of the previous rights that require it, we will adopt measures to inform the people in charge that are processing your personal data about your request.
To exert any of these rights, you will only have to notify us by e-mail to info@llevateandalucia.com or by writing to our postal address Llévate Andalucía, Inmaculada Concepción López Fernández, Pza. Luis Cernuda, 1, 1º 4, 41008, Seville, Spain.